Which pillar in the House of Lean focuses on the Customer being the consumer of the work?

The pillar in the House of Lean that emphasizes the customer as the consumer of the work is the one focused on delivering value. While respect for people and culture is indeed a crucial aspect of Lean principles, the primary emphasis on understanding and satisfying customer needs directly relates to the concept of value.

In Lean practices, ensuring that the work produced is of value to the customer is fundamental. This value-driven approach means that all activities should be aligned with customer satisfaction, guiding teams to focus on what the customer truly needs and desires.

Innovation and flow, though important, serve more as enablers or methods to enhance the value delivery rather than being the core principle that focuses on the customer.